Refund Policy

Updated April 10, 2026

At Homestorie.com, we are committed to your satisfaction. All products are made-to-order by our network of independent designers and production partners. We offer refunds in accordance with the conditions below.

30-Day Refund Window: You may request a refund within 30 days from the date you receive your order.

1. Refund Eligibility

Refunds are available for most items within 30 days of delivery.
Items must be returned in their original, unused condition with all packaging and tags intact.
Non-refundable items include: Custom or personalized products (e.g., custom text on wall art), bedding (duvet covers, pillow shams, sheet sets, throw blankets), bath products (shower curtains, bath towels, bath mats, welcome mats), and any used or washed items.
Furniture (Credenza, Stool, Side Table) and Rugs are eligible for refund only if they arrive significantly damaged or defective.

2. How to Request a Refund

To request a refund, please email [email protected] within 30 days of delivery. Include your order number and clear photos of the item and packaging. Once approved, you will receive return instructions and a prepaid shipping label (if eligible).

3. Types of Refunds & Details

Reason	Refund Eligibility	Refund Amount	Shipping	Return Fee
Change of Mind	30 days (standard items)	Full price minus restocking fee*	Non-refundable	Customer paid
Defective / Damaged	Eligible (Report within 7 days)	Full item + taxes	Fully refunded	Paid by us
Wrong Item	Eligible	Full item + taxes	Fully refunded	Paid by us
Custom Items	Defective only	No refund	No refund	N/A

Swipe sideways to see all columns.

4. Refund Processing Timeline & Method

Once we receive and inspect your returned item, we will process the refund within 5–7 business days.
Refunds are issued to the original payment method used at checkout.
Credit/Debit Card: 5–10 business days for the funds to appear on your statement.
PayPal & Digital Wallets: Usually credited within 2–3 business days after approval.

Frequently Asked Questions

Can I get a refund without returning the item?

No. All refunds require the item to be returned (except in rare cases of total loss during shipping).

What happens if my return is not approved?

If the item is used or damaged by the customer, we will notify you and may return the item at your expense. No refund will be issued.

Important Notes:

This Refund Policy applies to all purchases made on Homestorie.com.
For orders that received free shipping, the actual shipping cost will be deducted from change-of-mind refunds.
For any questions, please email [email protected].

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