Customer service
Return Policy
Last updated: April 10, 2026
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Welcome to Homestorie.com, a global marketplace where approved sellers list made-to-order home decor and lifestyle products. All items are made to order and printed on demand.
30-day return window from the date you receive your order. Please read the details below carefully before initiating a return.
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1. Return Eligibility
- You have 30 days from the date of delivery to request a return.
- Items must be in original, unused condition with all original packaging and tags intact.
- Custom-made or personalized items (such as custom wall art with names, dates, or specific requests) are non-returnable unless they arrive damaged or defective.
- Due to hygiene reasons, the following items are non-returnable: Duvet Cover Sets, Pillow Shams, Sheet Sets, Throw Blankets, Shower Curtains, Bath Towels, Bath Mats, Welcome Mats, and any worn or used apparel/lifestyle items.
- Furniture items (Credenza, Stool, Side Table) and Rugs may only be returned if significantly damaged upon arrival.
2. How to Initiate a Return
To start a return:
- Contact our support team at [email protected] within 30 days of delivery.
- Provide your order number and photos of the item (and packaging if damaged).
- Once approved, you will receive a return shipping label and instructions via email.
3. Return Shipping Costs
- Returns due to customer change of mind: Customer is responsible for return shipping costs.
- Returns due to manufacturing defects or damage during shipping: Homestorie covers the return shipping cost (one-way).
- International returns: Customer is responsible for all return shipping fees and any customs duties.
4. Refunds
- Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to the original payment method.
- Original shipping fees are non-refundable (except in cases of defective or damaged items).
- For orders that qualified for free shipping, the cost of shipping will be deducted from the refund if the return is for change of mind.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with photos. We will offer a replacement or full refund (including original shipping costs) at no extra charge to you.
Additional Return Questions
Please notify us within 30 days. We will arrange a replacement or refund at no cost to you.
Yes, exchanges are possible if the item is in stock and in the same condition. Contact us to arrange an exchange.
Yes — custom/personalized products, hygiene-sensitive items (bedding, bath, towels), and used items are generally non-returnable except in cases of damage or defect.
- All returns are subject to inspection upon receipt. Items returned in used, washed, or damaged condition (beyond reasonable shipping damage) may not qualify for a full refund.
- Because Homestorie is a marketplace with multiple sellers, return processing may take slightly longer depending on the fulfillment partner.
- We reserve the right to deny returns that do not meet our policy guidelines.
- For any questions regarding returns, please email [email protected].
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