Customer service
Last updated: April 10, 2026
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Welcome to Homestorie.com, a global marketplace where approved sellers offer home decor and lifestyle products. Because every item is printed and fulfilled on demand by our production partners, processing and shipping times may vary slightly depending on the product type.
Free standard shipping on all continental U.S. orders over $99 (excludes oversized furniture & rugs).
Customer service
Get help with home decor orders, delivery updates, returns, and support requests.
FAQ
Browse common questions about home decor orders, shipping, returns, and checkout.
Seller verification policy
How we onboard suppliers, verify seller information, monitor compliance, and enforce marketplace rules.
Order tracking
Check the latest order status, shipment progress, and delivery updates.
Payment options
Review accepted payment methods, billing review, and checkout help.
Privacy & security
See privacy, security, and policy guidance in one place.
Orders placed before 2:00 PM EST (UTC-4) on business days (Monday – Friday) will begin processing the same day. Orders placed after 2:00 PM EST or on weekends/holidays will be processed the next business day.
Time from order placement until shipment (business days).
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Shipping via USPS, UPS, or FedEx. Exact rates are calculated at checkout.
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We ship worldwide. Shipping costs and estimated delivery times are shown at checkout. Customers are responsible for customs duties, taxes, and import fees.
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Our fulfillers ship only to a single destination address. If you wish to ship to multiple locations, please place separate orders with separate shipping addresses.
Yes, you can have your order shipped to PO Boxes and military APO/FPO addresses.
Note: Shipments to APO/FPO addresses can take up to 40-45 days to be delivered. Once your parcel has entered the military area, we will not be able to update the shipping status for security reasons.
Only available for PO Boxes or Military APO/FPO within the United States.
We do not collect any taxes for international shipping. All taxes, duties, and import fees are the responsibility of the receiver.
VAT charges vary according to the destination country. We recommend contacting your local customs office for more information.
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