Customer service
Shipping & Delivery
Last updated: April 10, 2026
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Welcome to Homestorie.com, a global marketplace where independent designers showcase and sell their unique designs on personalized gifts, home decor, apparel, and keepsakes. Because every item is made-to-order and fulfilled on demand, production and shipping times may vary depending on the product type.
Free standard shipping on all continental U.S. orders over $99 (excludes oversized rugs and specialty products).
Customer service
Get help with home decor orders, delivery updates, returns, and support requests.
FAQ
Browse common questions about home decor orders, shipping, returns, and checkout.
Seller verification policy
How we onboard suppliers, verify seller information, monitor compliance, and enforce marketplace rules.
Order tracking
Check the latest order status, shipment progress, and delivery updates.
Payment options
Review accepted payment methods, billing review, and checkout help.
Privacy & security
See privacy, security, and policy guidance in one place.
Cut-off Time for Same-Day Processing
Orders placed before 2:00 PM EST (UTC-4) on business days (Monday–Friday) will begin processing the same day. Orders placed after 2:00 PM EST or on weekends and holidays will begin processing on the next business day.
1. Order Processing & Handling Times
Time from order placement until shipment (business days).
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2. U.S. Domestic Shipping Rates & Transit Times
Shipping via USPS, UPS, or FedEx. Exact rates are calculated at checkout.
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3. International Shipping
We ship worldwide. Shipping costs and estimated delivery times are displayed at checkout. Customers are responsible for customs duties, VAT, taxes, and import fees imposed by their destination country.
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Additional Shipping Questions
Our fulfillers ship only to a single destination address. If you wish to ship to multiple locations, please place separate orders with separate shipping addresses.
Yes, you can have your order shipped to PO Boxes and military APO/FPO addresses.
Note: Shipments to APO/FPO addresses can take up to 40-45 days to be delivered. Once your parcel has entered the military area, we will not be able to update the shipping status for security reasons.
Only available for PO Boxes or Military APO/FPO within the United States.
We do not collect any taxes for international shipping. All taxes, duties, and import fees are the responsibility of the receiver.
VAT charges vary according to the destination country. We recommend contacting your local customs office for more information.
- All times are estimates and may vary due to production partner availability, carrier delays, customs clearance, or peak shopping seasons.
- A tracking number is provided via email as soon as your order ships.
- Hawaii, Alaska, Puerto Rico, and U.S. territories may incur higher shipping rates.
- Expedited shipping options (where available) can be selected at checkout for faster delivery.
- Since Homestorie is a marketplace for independent designers, some products may have slightly different fulfillment locations.
- For any shipping-related inquiries, please contact [email protected].